Help Center
buji99 Frequently Asked Questions
Find answers to all your questions about accounts, deposits and withdrawals, bonuses, games and security — all in one place.
buji99 is committed to giving players in Bangladesh the best online gaming experience. The questions and answers below will give you a full understanding of everything from opening an account to deposits, bonuses, games and responsible gaming. If you cannot find your question, our 24/7 live chat support is always ready.
Account
Account and Registration
Answers to all questions about joining buji99 and managing your account.
To open an account at buji99, you need an active mobile number and a valid email address. Simply fill in the registration form with your name, mobile number and preferred password to create your account. The whole process takes just a few minutes.
Yes, buji99 is built specifically for players in Bangladesh. The interface is in Bengali, the payment methods are Bangladeshi (bKash, Nagad, Rocket, Upay, bank transfer), and support is available in Bengali. It is designed with Bangladeshi players in mind.
If you forget your password, use the "Forgot Password" option on the login page. A reset link or OTP will be sent to the mobile number or email you provided during registration. Then safely set a new password and log in.
No, each player may hold only one account. Opening multiple accounts is a violation of our terms and conditions and risks having bonuses cancelled and the account suspended. Manage a single account with accurate information.
You must be at least 21 years old to play at buji99. This platform is not for anyone under 21. Providing your correct date of birth during registration is mandatory and will be confirmed at the time of verification.
Payment
Deposits and Withdrawals
All the information you need about transactions via bKash, Nagad, Rocket and bank transfer.
Depositing from bKash to buji99 is generally instant — in most cases the funds appear in your gaming wallet within a few minutes. If there is a delay due to network issues, contact our 24/7 live chat support with your transaction reference number.
The minimum deposit at buji99 is ৳500 and the minimum withdrawal is ৳800. These limits apply equally to all payment methods — bKash, Nagad, Rocket, Upay and bank transfer.
Approved withdrawal requests at buji99 are generally processed within 1 hour. To ensure fast service, keep your account details and payment information accurate and make sure your wagering requirements are met.
buji99 does not generally charge any extra fees for deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply its own transaction fee — that is determined by the respective service's own policy.
Yes, at buji99 you can deposit and withdraw using Nagad and Rocket as well as bKash, Upay and bank transfer. When cashing out, select your preferred method and confirm the relevant account number.
Gaming
Games and How to Play
Information about cricket betting, slots, live casino and playing games on mobile.
buji99 offers slot games, live casino, fishing games, cricket and sports betting, crash games (Aviator) and much more. Enjoy games from multiple world-class providers including PG Soft, Pragmatic Play, JILI and Spribe.
To bet on a BPL match, first log in to buji99 and go to the cricket section. Choose an ongoing or upcoming BPL match, select your bet type (match winner, total runs, toss, etc.), set your amount and confirm the bet.
Yes, the buji99 website is fully mobile-friendly and built with a responsive design. You can play directly from the browser of any Android or iOS smartphone — no separate app download is needed.
RTP is the theoretical rate at which a game returns, on average over the long term, a percentage of total bets as winnings. For example, a 96% RTP means an average return of ৳96 for every ৳100 wagered. It is a long-term mathematical concept, not a guarantee for every session.
Yes, buji99's live casino is played with real professional dealers via live video streaming. Dealers from world-class providers such as Evolution Gaming and Ezugi run the games in real time — the experience is completely authentic.
Yes, buji99's slots section features many popular games from PG Soft and JILI with the chance to win large prizes. The outcome of every game is determined by internationally certified RNG technology, so fair play is fully guaranteed.
Offers
Bonuses and Promotions
Everything about the welcome bonus, wagering requirements, cashback and the VIP program.
buji99 offers a 120% bonus on your first deposit, up to ৳15,000. Example: deposit ৳1,000 and get ৳1,200 in bonus — a total of ৳2,200. Alternatively, a ৳26,000 deposit earns the maximum ৳15,000 bonus for a total of ৳41,000. The wagering requirement for the bonus is 10x.
A wagering requirement means you must place bets totalling a set multiple of the bonus amount before you can withdraw it. buji99's welcome bonus has a wagering requirement of 10x — meaning if you receive a ৳1,200 bonus, you must wager a total of ৳12,000 before withdrawing.
At buji99, all active players are automatically enrolled in the VIP program. Through regular play you can move up from Bronze to Silver, Gold, Platinum and the highest level, Diamond, and earn weekly cashback.
At the Diamond VIP level you can earn up to 1.0% cashback per week. Other levels: Bronze — 0.2%, Silver — 0.4%, Gold — 0.6%, Platinum — 0.8%. Cashback is automatically credited to your account every week.
The list of games eligible for bonus use is stated in the promotion's terms. Generally, slot games and fishing games are the most suitable for using bonuses. For more details, check our terms and conditions page or ask support.
Security
Security and Responsible Gaming
Information about protecting your data, fair play and healthy gaming habits.
buji99 uses SSL encryption technology to keep all transactions and personal data secure. Internationally certified Random Number Generator (RNG) technology is used to ensure fair play. Protecting your data is our top priority.
Yes, buji99 places the greatest importance on protecting your personal information. Your data is never sold or misused by third parties. For more details, please read our privacy policy page.
Yes, buji99 places the highest priority on responsible gaming. To request self-exclusion or a temporary break, contact us via 24/7 live chat or email [email protected] — our team will assist you.
If you notice signs of excessive gaming, visit our responsible gaming page. There you will find helpful guidance including options for setting limits and taking breaks. Our support team is also ready to help you at any time.
The buji99 support team provides Bengali-language assistance via live chat 24 hours a day, 7 days a week. You can also reach us by email: [email protected]. You will receive a quick response to any question, complaint or issue.
Still have questions? Contact support
Our 24/7 Bengali live chat support team is always ready to answer any of your questions. Or log in to buji99 directly and get started.